Question 1

HOW MUCH DOES THE HEARING EVALUATION COST?

Accepted Answer

We never charge for a hearing evaluation.  We feel it is important for everyone to have a baseline hearing test and will never charge for that.  We also don’t charge for followup office visits, or retests and adjustments of devices.

Question 2

HOW LONG DOES THE EVALUATION TAKE? AND WHAT CAN I EXPECT?

Accepted Answer

The full evaluation takes approximately one hour, maybe longer if you choose to  demo a set of devices.
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Using the information you have provided from the patient information sheet, your hearing professional will discuss your hearing concerns with you, asking you for more details as needed.
Your hearing professional looks into your ears with a video-otoscope, a small camera which projects a video image of your external ear canal onto a TV screen. The video-otoscope is no bigger than the hand held otoscope most doctors use to check your ears. 
The hearing care professional fits you with soft expandable disposable ear plugs that ensure the most accurate readings of your hearing. (Headsets are not as accurate.)
Your hearing professional takes you through a series of hearing tests:
 
Examples:
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Air Conduction Testing using basic tones or warble tones – Press a button when you hear the tone
Bone Conduction Testing placing a headband across the head – Press a button when you hear or feel the tone
Repeat the word you hear
Repeat sentences heard through background noise
These various hearing tests pinpoint problems: in which ear(s) and to what extent, what frequencies, what volumes, what level of background noise interferes with your understanding, etc.

Question 3

HOW MUCH DO HEARING AIDS COST?

Accepted Answer

Hearing aids cost approximately $600.00 to $3,000.00 per device. We offer several different styles as well as technology levels to suit everyone’s budget.
We also offer body pocket talker devices when hearing aids are not an affordable option.

Question 4

WHAT BRAND AND STYLE IS BEST FOR ME?

Accepted Answer

Which brand is right for you is determined by the results of your audiogram, your lifestyle, your cosmetic requirements and your dexterity.  Your hearing professional will select the brand only after selecting the type of aid best for your individual hearing loss as indicated by your audiogram.

Question 5

DO YOU ACCEPT INSURANCE?

Accepted Answer

Yes, we do accept insurance. Usually your insurance company would have you go through a third party for special pricing. You can call your insurance company to see if you are eligible for hearing aid coverage or we would be happy to assist you in office with this.
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Question 6

DO YOU OFFER FINANCING?

Accepted Answer

We accept any major form of credit card payment, i.e. Visa, Mastercard, Discover and American Express.
We offer Wells Fargo with 0% interest with up to 36 months on approved credit.

Question 7

WHAT DISCOUNTS DO YOU OFFER?

Accepted Answer

If you choose to pay with cash or check, we offer a 3% discount.  We would rather give you the discount, then pay our credit card to process a payment.
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If you are a military veteran, we offer a 5% discount as our way of saying thank you for serving our country.  It’s our small way of saying thank you for serving us.
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These two discounts cannot be combined.
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We also occasionally offer special discounts through our social media sites, website or facebook, as well as newspaper advertising.

Question 8

IS THERE A GUARANTEE OR WARRANTY WITH A NEW HEARING AID PURCHASE?

Accepted Answer

We always offer a 7 day no money down trial.  It’s a big investment and we want you to feel comfortable taking that step.
Once that trial is complete, if you want to continue your trial, you will pay for the hearing aids and continue to have a 30 day trial to make your final decision.  Of course, if you decide against the hearing aids, we will give you 100% of your money back.
All new hearing aids purchased at Elevate Hearing Aid Center have a 3 year repair warranty and a 1 time 3 year loss and damage warranty.
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We offer:
7-day no money down trial
30-day money back guarantee for all hearing aids dispensed
3-year repair warranty and loss & damage on all hearing aid purchases

Question 9

IS THERE AN ADJUSTMENT PERIOD FOR THE WEARING OF HEARING AIDS?

Accepted Answer

First, you need to understand that it is not possible for a hearing aid to completely restore your hearing. What it can do is enhance sound and thus allow you to hear better. Since hearing loss is gradual, over the years you may have become unaccustomed to normal environmental sounds such as traffic noise, the hum of a refrigerator or air conditioner, nature sounds, or background conversation. Therefore, when you begin to wear hearing aids, it is necessary to re-educate your brain to practice selective listening and learn once again to choose only those sounds that you wish to hear and ignore the rest. It is important that you wear your hearing aids as much as possible. This is the best way for you to get used to them and the way that they work. This also helps you to become more skilled at recognizing sound direction, learning what hearing aid settings work best in different situations, and using visual clues in difficult hearing environments.
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Patience is the key. Your friends and family can be very helpful throughout the entire process. Encourage them to speak to you in a normal voice without over enunciating or over emphasizing their lip movements. These people can be very helpful to you as you become accustomed to your new hearing instruments. If, for some reason, you continue to find the adjustment to be difficult, your hearing professional will be happy to answer any questions which you may have and help you solve any of your hearing-related problems.

Question 10

DO YOU HAVE WALK-IN TIMES?

Accepted Answer

We encourage all patients to walk in when needed.  If you happen to be in town and need a hearing aid cleaning or a quick tune up, we will be glad to help.  Of course, you may have to wait if we are with patients, but we will gladly help you as soon as we are able.

Question 11

WHAT ARE YOUR OFFICE HOURS?

Accepted Answer

We are open Monday through Thursday 9 a.m. to 4 p.m.  Fridays we are closed.  We are also open on occasional Saturdays or evenings by appointment only.

ELEVATE HEARING AID CENTER

FREQUENTLY ASKED QUESTIONS